Refund Policy

14-day money-back guarantee

If XFlow Charts is not for you, you can ask for a full refund within 14 days of your first purchase. The 14 days start on the day of the payment.

The guarantee applies to your first purchase of XFlow Charts on any plan: monthly, three-month, yearly or lifetime.

When you can use the guarantee

We refund the full amount when all of the following are true:

• It is your first purchase of XFlow Charts and we have not refunded a payment to you before. The guarantee can be used once per person.
• You have used the charts for less than 10 hours in total (live charts and replay together).
• You have placed live (not simulated) orders through XFlow Charts on no more than 3 different days.
• You have not opened a payment dispute (chargeback) with your bank or card issuer for the payment, and your account has not broken the Terms and Conditions, for example by sharing the account.
• You ask from the e-mail address of your XFlow account, so that we can confirm you are its owner.

How we measure use

Chart time and the days with live orders are taken from the usage that our systems record for your account.

What the guarantee does not cover

• Renewal payments (see "Forgotten renewal" below).
• A purchase made after an earlier XFlow Charts subscription, trial period or free access.
• Market data and third-party services, for example dxFeed, Rithmic or GEXBot. You pay those to their providers and we cannot refund them.
• Purchases made by a business in the course of its trade. We look at these requests individually.

Forgotten renewal

If a renewal payment was taken and you did not mean to continue, write to us within 7 days of the charge. If you have used the charts for less than 2 hours since that renewal, we refund the renewal payment in full and cancel the subscription.

Consumers' statutory right to withdraw

If you are a consumer and the law that applies to you gives you the right to withdraw from a distance contract within 14 days (as it does in the European Union), you can use that right without giving a reason, even when you do not meet the conditions of the guarantee.

Because you asked us at checkout to start the service immediately, in that case we refund the amount you paid less a part of the price proportional to the days on which the service was already provided.

To withdraw, an e-mail with a clear statement that you withdraw from the contract is enough.

How to ask for a refund

• Write to support@xflowcharts.com from the e-mail address of your account and give the date of the payment.
• We answer within 3 business days.
• An approved refund is sent to the original payment method. It can take up to 10 business days to appear on your statement.
• A refund ends the subscription, and access to XFlow Charts stops at once.

After a refund

If you buy XFlow Charts again later, the price valid at the time of the new purchase applies, and the money-back guarantee cannot be used again.

Service defects

If XFlow Charts does not work as described, write to us. Your rights arising from defective performance are not affected by this policy.

Contact

For any question about this policy, contact us at support@xflowcharts.com.